Shipping Policy

Last updated: June 06, 2026

1. Delivery Areas

We currently deliver to the following areas:

Don't see your location? Contact us to check if we deliver to your area.

2. Delivery Timeframes

Nairobi CBD: Same-day delivery (orders before 10 AM)|Nairobi Suburbs: Same-day delivery (orders before 8 AM)|Other Cities: 1-3 business days|Rural Areas: 5-7 business days

3. Free Delivery Threshold

• Free Delivery: Orders over KSh 2,000 qualify for free delivery within Nairobi
• Standard Delivery: KSh 200 for orders under KSh 2,000 within Nairobi
• Outside Nairobi: Delivery fees vary by location

3. Delivery Process

Our delivery process:

1. Order Confirmation: You will receive an email/SMS confirmation with order details
2. Packing: Our team carefully packs your fresh produce
3. Dispatch: Your order is handed to our delivery partner
4. On the Way: You will receive tracking updates via SMS
5. Delivery: Our driver arrives at your location
6. Confirmation: You receive your fresh produce

4. Delivery Instructions

During checkout, you can provide:

• Specific delivery instructions (gate codes, landmarks)
• Preferred delivery time slot
• Alternative contact number

5. Tracking Your Order

You can track your order through:

• SMS notifications with tracking updates
• Order tracking page on our website
• Customer support call

6. Delivery Issues

If you experience any delivery issues:

• Check your SMS for updates
• Contact our customer support immediately
• We'll resolve the issue promptly

4. Freshness Guarantee

Contact Us

Questions about shipping? Contact us: