Privacy Policy

Last updated: June 06, 2026

1. Introduction

FreshLink respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or purchase our products.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on the Website or App
• Place an order
• Subscribe to our newsletter
• Contact our customer support
• Participate in promotions or surveys

This information may include: Name, Email address, Phone number, Physical delivery address, Payment information, Order history and preferences.

Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Access times and pages viewed
• Cookies and tracking technologies
• Location data (with your permission)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Deliver products to your specified address
• Communicate with you about your orders
• Send promotional emails and offers (with your consent)
• Improve our products and services
• Personalize your shopping experience
• Prevent fraud and ensure security
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business
• Delivery Partners: To deliver your orders to your specified address
• Legal Requirements: When required by law or in response to valid requests

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing
• Regular security assessments
• Access controls and authentication

6. Your Rights

Under Kenya Data Protection Act and GDPR (for EU users), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: