Returns & Refunds

Last updated: June 06, 2026

1. Return Eligibility

We accept returns under the following conditions:

We accept returns under the following conditions:|Returns must be requested within 48 hours of delivery|Items must be unused, unopened, and in their original packaging|Perishable items (fresh produce) must be returned on the same day of delivery|You must provide your order number and delivery photos (if applicable)

2. Items Not Eligible for Return

Due to the nature of fresh produce, the following items cannot be returned:

• Fresh fruits and vegetables that have been unpacked or consumed
• Products that have passed their expiration date
• Customized or personalized orders
• Gift cards and promotional items

2. Return Process

To initiate a return, please follow these steps:

To initiate a return:|Contact our support team via email or phone|Provide your order number and photos of the issue|Wait for return authorization confirmation|Return the item in original packaging

3. Refund Options

Once your return is approved, you can choose from the following refund options:

• Full Refund: Original payment method (processing time: 5-10 business days)
• FreshLink Credit: Account credit for future purchases (processed within 24 hours)
• Exchange: Replace with same or similar product of equal value

4. Damaged or Defective Items

If you receive a damaged or defective item, we apologize for the inconvenience. Please:

• Take photos of the damaged item and packaging within 24 hours
• Contact us with your order number and photos
• We will arrange for a full refund or replacement at no extra cost
• You may not need to return the damaged item - we will let you know

5. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please:

• Check your bank account again after a few days
• Contact your credit card company - there may be a processing delay
• Contact your bank - there may be a processing delay
• If you've done all the above and still haven't received your refund, please contact us

6. Contact Us

If you have any questions about our Returns & Refunds policy, please contact us: